The Agency Service Representative is responsible for handling incoming calls from agents, secretaries or office staff and responding to inquiries regarding Company policy, procedure and guidelines, underwriting requirements, claims, commission structure and policy maintenance.  This may require extensive research using all resources available in order to resolve all calls to the complete satisfaction of the caller.

Primary duties & responsibilities consist of:

• Answer incoming calls from the field regarding Company policies and procedures, policy guidelines, underwriting requirements, claims, commission structure and policy maintenance.
• Research questions and problems for agents and advise them of results.
• Complete any and all necessary paperwork.
• Meet quotas for phone stats set as standard for Department.
• Complete other tasks/projects as assigned.

• High school diploma or equivalent.
• One year of office experience required.
• Telecommunications/call center experience or insurance experience preferred.

• Good number and name recognitions skills and above average verbal and written communication skills.
• Excellent telephone communication skills with the ability to work well under pressure and deal effectively with the public and Home Office personnel.
• Must have good reasoning ability to analyze information and make logical conclusions.
• Proficient computer skills.
• Good math aptitude and basic calculator skills.
• Familiarity with medical terminology helpful.
• Must be organized and accurate.
• Regular and predictable attendance required.