UA
Home Office Job Opportunities
Thank you for your interest. Please check this site often for
updates and information on employment opportunities.
| Customer
Service / Telecommunications |
 |
|
|
| Job Code: |
| 0010-5361 |
|
| Job Title: |
| Quality Assurance Customer Service Representative -
Part-time |
|
| Minimum Salary: |
| $10.25/hour training rate |
|
| Description: |
| It is the responsibility of the Quality Assurance
Customer Service Representative (QA CSR) to conduct outbound calls and
receive inbound calls and determine the proper action needed. The QA CSR
will record information and maintain the procedures and policies of this
department. Work in the database to make proper assessments on contracts
requested by customers. Explain benefits and complete necessary
paperwork. Assist with customer correspondence and error corrections for
policy service. Other projects/duties as assigned. |
|
| Education: |
| High school diploma or equivalent. Some college
preferred. |
|
| Qualifications: |
- 1 year of customer service experience
- Some insurance experience preferred
- Excellent oral and written communication skills
- Demonstrated math aptitude
- Some medical terminology
- Proficient PC skills. Basic Excel skills a must
- Ability to analyze information and make logical conclusions
- Must have excellent organizational skills and the ability to
multi-task
- Ability to work in a fast-paced environment and work well under
pressure
- Must be customer friendly
- Must have the desire to learn new tasks and take on additional
responsibilities
|
|
| Working Conditions: |
Working Hours: 5:00 pm - 9:00 pm
Monday-Thursday and Saturday 8:00 am - 12:00 pm
Heavy phone and PC usage, sitting for extended periods of time, reaches
above shoulder level. After 90 days pay structure is based on
piece work. |
|
|
For confidential consideration, please send
your resume and salary requirements to:
Human Resources Department
United American Insurance Company
3700 S. Stonebridge Drive
McKinney, Texas 75070
FAX: (972) 569-3688
Job Line:(972) 569-3219
E-Mail: Human Resources
Equal Opportunity Employer
Please refer to the relevant Job
Code on your documents.
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