$10.25/hour - Training rate - Our Top Performers are
making $20+/hour
Description:
We are seeking outgoing people and friendly voices for
our outbound call center. It is the responsibility of the Quality Assurance
Customer Service Representative (QA CSR) to conduct outbound calls and
receive inbound calls and determine the proper action needed. The
QA CSR will record the information and maintain the procedures and
policies of the department. Work in the database to make proper
assessments on contracts requested by customers. Explain benefits
and complete necessary paperwork. Assist with customer
correspondence and error corrections for policy service. Come join
our team where stability, service, quality and commitment is our
foundation.
Education:
High school diploma or equivalent.
Qualifications:
1 year of customer service experience
Some insurance experience preferred
Excellent oral and written communication skills
Demonstrated math aptitude
Some medical terminology
Proficient PC skills
Ability to analyze information and make logical conclusions
Must have excellent organizational skills and the ability to
multi-task
Ability to work in a fast-paced environment and work well under
pressure
Must be customer friendly
Must have the desire to learn new tasks and take on additional
responsibilities
Working Conditions:
Part-time and Full-time positions available.
Flexible schedules available for students. Hours of Operation: Monday - Thursday
8:00 am -9:00 pm; Saturday 8:00 am-12:00 pm.
Heavy phone and PC usage, sitting for extended periods of time, reaches
above shoulder level and some overtime may be required.
For confidential consideration, please send
your resume and salary requirements to:
Human Resources Department
United American Insurance Company
3700 S. Stonebridge Drive
McKinney, Texas 75070
FAX: (972) 569-3688
Job Line:(972) 569-3219
E-Mail: Human Resources
Equal Opportunity Employer Please refer to the relevant Job
Code on your documents.
